FAQ

Placing an order on our website is quick and easy. Simply browse our products, select the items you wish to purchase, and add them to your cart. Proceed to the checkout page, fill in your shipping information, choose your preferred payment method, and confirm your order. Once the order is successfully placed, you will receive a confirmation email.

We accept various payment methods to provide you with convenience and flexibility. Currently, we accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay.

Yes, we offer payment in installments through our partnership with Shop Pay. At the checkout, you have the option to select Shop Pay. This allows you to split your purchase into multiple smaller payments, making it more manageable and convenient for you. Simply choose this option during the checkout process, and you will be guided through the steps to set up your installment plan. Please note that eligibility for installment payments is subject to approval by Shop Pay, and additional terms and conditions may apply.

Good news! We offer free shipping to our valued customers. Regardless of the weight of your package, its destination, or the shipping method you choose, you won't have to worry about any additional shipping costs. Enjoy the convenience of having your pet supplies delivered right to your doorstep without any extra fees.

The delivery time depends on your location and the shipping method you choose. Typically, orders are processed within 1-2 business days. Standard shipping within the domestic United States usually takes 3-7 business days, while international shipping may take longer. You can track your order using the provided tracking number in your order confirmation email.

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international shipping may be subject to customs fees and import taxes, which are the responsibility of the recipient.

We want you to be completely satisfied with your purchase. If you're not happy with an item, you may return it within 30 days of receiving it for a refund or exchange. The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Please refer to our Information page for detailed instructions on how to initiate a return.

Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery on our website or the shipping carrier's website.

Yes, we often have special discounts and promotions available. To stay updated on our latest offers, sign up for our newsletter or follow us on social media. Additionally, keep an eye out for any ongoing sales or promotions displayed on our website.

We're here to assist you! If you have any questions, concerns, or need assistance with your order, you can reach our friendly customer support team by emailing support@pawious.com, live chat, via phone number +19013007447 or by filling out the contact form on our website. We strive to respond promptly and provide you with the help you need.